Refund policy
Return, Refund & Exchange Policy
At Wear Your Glamour, we want you to receive the correct product in perfect condition. Please read this policy carefully before placing an order.
7-Day Return Window
We accept return requests within 7 days of delivery. Returns are accepted in two categories:
Category A — Our mistake (Full 100% refund):
Product delivered is damaged or defective
Product has visible stains or manufacturing faults
Wrong product, wrong size, or wrong color was delivered
Product received is different from what was ordered
Category B — Customer preference (80% refund):
You changed your mind, the product did not suit you, or you ordered an incorrect size
In such cases, a 20% deduction applies toward payment gateway charges, reverse logistics, quality inspection, and re-processing costs. The remaining 80% of the order value is refunded.
Please note: The 20% deduction applies only to customer-preference returns (Category B). If we made the mistake, you get a full refund — no deductions.
How to Request a Return
Email us at wearyourglamourbykaushal@gmail.com or WhatsApp us at +91 94267 47168 within 7 days of delivery with:
Order number
Your name and registered mobile number
Clear photos/videos of the product and packaging (an unboxing video is strongly recommended for damage claims)
Reason for return
Our team will review and confirm approval within 48 hours.
Return Conditions
The product must be unused, unworn, unwashed, with original tags and packaging intact.
Returns will not be accepted if the product has been used, washed, altered, perfumed, or damaged by the customer, or is returned without original tags/packaging.
For Category A returns (our mistake), reverse pickup is arranged by us free of cost. If reverse pickup is unavailable at your pincode, we will reimburse reasonable self-shipping charges.
For Category B returns (customer preference), reverse pickup is arranged by us; its cost is covered within the 20% deduction.
Refund Timeline
Once the returned product is received and passes quality inspection, we will notify you of approval or rejection within 48 hours.
Approved refunds are credited to the original payment method within 7–10 working days.
For COD orders, refunds are transferred via bank transfer / UPI to the details you provide.
If we cancel your order due to stock unavailability or any operational reason, a full 100% refund is processed within 7 working days — no deductions.
7-Day Exchange Policy (No deduction)
Prefer an exchange instead of a refund? We offer exchange for a different size, color, or product within 7 days of delivery, subject to stock availability — with no deduction.
The product must be unused, unworn, unwashed, with original tags and packaging.
If the new product costs more, you pay the difference online. If it costs less, the balance is issued as store credit.
COD is not available for exchange difference payments.
The exchanged product is typically delivered within 7–10 working days after pickup of the original item.
Non-Returnable Items
Customized or altered products
Products stitched to your measurements
Used, washed, or customer-damaged products
Products without original tags/packaging
Requests raised after the 7-day window
Order Cancellation
You can cancel your order within 24 hours of placing it, provided it has not been dispatched. Approved cancellations receive a full 100% refund within 7 working days.
Once dispatched, orders cannot be cancelled — you may use the return/exchange process after delivery (if eligible).
Color & Handwork Disclaimer
We photograph products as accurately as possible, but slight color variation can occur due to lighting and screen differences. Embellished products (sequins, beads, mirrors, embroidery) may have minor loose elements from transit; this is normal for handcrafted items and does not qualify as a defect unless the product is significantly damaged.
Contact for Returns
Wear Your Glamour (Jaishree Ecommerce) Email: wearyourglamourbykaushal@gmail.com Phone / WhatsApp: +91 94267 47168 Hours: Every day, 10:00 AM – 5:00 PM IST